Account Supervisor Charlotte

Account Executives – looking to grow? So are we.   HMH is a creative marketing agency based in Portland, Oregon and Charlotte, North Carolina, and we’re passionate about creating ideas. Ideas that fuel the imagination, make emotional connections, take chances, start conversations and build relationships. We need account management leaders who are just as smitten to join our team, and also share our basic beliefs – be brave, play nice, be human and stay curious.   To do well, you must thrive in a fast-paced environment and be skilled at multi-tasking. We need you to be a go-to lead, a generator of ideas, a problem-solver, a strategically sound thinker, and be naturally adept at delighting clients (and hey, co-workers, too). Of course, you also need to love what you do.   Your role will be significant in enhancing our work and helping our clients succeed. So, if you love the what-ifs and creativity of this business, are highly adaptable, have shrewd instincts, an abundance of common sense, and the savvy needed to lead, we want to meet you.   Job Summary The primary focus will be piloting key accounts and ensuring we’re developing the best strategic and creative work to drive our clients’ business. You will be a vital partner to our client team, understanding their needs and helping them develop plans and achieve their goals. You also will be consistently collaborating with other agency teammates, including brand strategy, creative, media and production. An aptitude to drive work and take accountability for it is important. Accurately assessing people and circumstances, combined with the ability to think on your feet is imperative.   Responsibilities
  • Effectively develop integrated marketing communication plans, creative briefs, proposals, presentations and other elements needed to deliver on strategic goals and manage expectations for all work
  • Generate and deliver strategic solutions, proactively demonstrating your ability to solve problems and respond to opportunities in the context of the client’s business
  • Command a thorough knowledge of the client’s business, keeping up on industry trends and events
  • Understand methods of measurement for plan success to demonstrate effectiveness, ROI and opportunity
  • Cultivate a positive and trusted relationship with client and internal teams
  • Deliver work on time and on budget
  • Develop and manage client revenue projections and profitability
  • Partner with agency team to develop strategic recommendations and growth opportunities for the client
  • Review and reconcile monthly client billing
  • Foster positive morale in the work place
  • Demonstrate a willingness for continuous learning and proactively participate in opportunities
  • Report to Account Director and/or Client Services Director
  • 8-12 years advertising/branding agency account management experience
  • Bachelor’s Degree in advertising/marketing or related field
  • Demonstrated account leadership, initiative, and interest to grow
  • Strong interpersonal skills and collaborative nature
  • Superior written and verbal communication skills, including presentation skills
  • Ability to organize and manage multiple projects with a keen attention to detail
  • Proactive, resourceful, and solution-oriented
  • Demonstrated ability to manage deadlines and budgets
  • Proficiency in Microsoft Office (e.g. Word, Excel, PowerPoint, etc.)
  • Ability to travel for business as required
How to apply
  • Provide a resume with your experience, background and interests
  • Showcase an example or two of agency work that you had a key role in managing
    • Provide an overview
    • Share the goal or outcome
    • What went well and what might you have done differently
  • Share any notable ideas – in your account management career – that you instigated to motivate action
The above description list is intended to define the general nature and level of work performed by employees assigned to this position. The description is not intended to be an exhaustive list of all responsibilities, duties or skills required.  Compensation commensurate with experience. HMH is an equal opportunity employer.

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